Customer Questions
What is Zannys Food about?
Zannys food is a platform that aims to provide a link for people who love to cook and people who love to eat. It is aimed at bringing authentic homemade dishes from all across the world to people who love to feel a taste of different culture
What can I order from Zannys Food?
Zannys food aims to provide a platform that accommodates every dishes from every tribe and culture around the globe
How long does my food take to cook?
Dishes can be received within the hour if they have been made available by the chefs or customers can pre order food for a particular date or time if they want the food for another day or at a bigger scale
What does the private order mean?
The private order allows for private chefs to be hired for dishes to be prepared at your home either for a little gathering or even allow multiple chefs to collaborate and cook on a bigger scale
What is your food website and delivery service all about?
Our food website and delivery service offers a wide variety of delicious and nutritious meals, snacks, and drinks that can be ordered online and delivered straight to your doorstep.
How do I place an order?
Simply visit our website, browse our menu, and add items to your cart. Once you're ready, proceed to checkout, enter your delivery information, and pay for your order.
What kind of food do you offer?
We offer a diverse selection of cuisines, including Italian, Mexican, Asian, American, and more. Our menu includes options for every dietary preference, such as vegan, vegetarian, gluten-free, and keto.
Is your food fresh and healthy?
Yes, our food is always made fresh and with high-quality ingredients. We prioritise using whole foods, seasonal produce, and organic ingredients whenever possible.
How long does it take for my food to be delivered?
Delivery times may vary depending on your location and the size of your order. Typically, we aim to deliver within 30-45 minutes of placing your order.
What if I have a special request or dietary restriction?
We are happy to accommodate special requests or dietary restrictions to the best of our ability. Simply include any notes or instructions when placing your order, or contact us directly to discuss your needs.
How do I track my order?
You can track your order through our website or app. We'll send you a confirmation email or text message once your order is on its way, along with a tracking link.
Do you offer catering or bulk orders?
Yes, we offer catering and bulk ordering options for corporate events, parties, and other occasions. Contact us directly to discuss your needs and get a quote.
What is your refund policy?
If you're not satisfied with your order, please contact us within 24 hours of delivery to let us know. We'll do our best to make it right or issue a refund if necessary.
How do I place an order on your food delivery platform?
To place an order on our food delivery platform, simply create an account, select the restaurant you'd like to order from, browse the menu, and add items to your cart. Then, proceed to checkout and provide your delivery and payment information. You will receive a confirmation email once your order has been placed.
What is the delivery fee for orders placed through your platform?
Our delivery fee varies depending on your location, the restaurant you're ordering from, and the size of your order. You can view the delivery fee during checkout before placing your order.
What is the estimated delivery time for my order?
The estimated delivery time for your order depends on the restaurant's preparation time, the distance to your delivery location, and any traffic or weather conditions. You will receive an estimated delivery time during checkout, and you can track your order status in real-time through our platform.
How can I track my order status?
You can track your order status in real-time through our platform. Once your order has been confirmed, you will receive an email and/or text message with a link to track your order. You can also log into your account on our platform to view your order history and track your current order.
What payment methods do you accept?
We accept various payment methods, such as credit cards, debit cards, PayPal, and other mobile payment options. You can select your preferred payment method during checkout.
What is your policy on refunds?
Our refund policy varies depending on the restaurant and the reason for the refund. If you're not satisfied with your order, please contact our customer service team, and we will do our best to resolve the issue
Is there a minimum order value required for delivery?
Our minimum order value for delivery varies depending on the restaurant you're ordering from and your location. You can view the minimum order value during checkout before placing your order.
Can I cancel my order after it has been placed?
You can cancel your order before the restaurant starts preparing it. To cancel your order, log into your account, go to your order history, and select the cancel option next to your order. If the restaurant has already started preparing your order, we may not be able to cancel it.
Can I modify my order after it has been placed?
You may be able to modify your order before the restaurant starts preparing it. To modify your order, log into your account, go to your order history, and select the modify option next to your order. If the restaurant has already started preparing your order, we may not be able to modify it.
How do I contact customer service if I have any issues with my order?
You can contact our customer service team through our platform's contact form, email, or phone number. We are available 24/7 to assist you with any issues or concerns you may have with your order.
Do you offer any discounts or promotions for frequent customers?
Yes, we offer various discounts and promotions for frequent customers. You can sign up for our newsletter or follow us on social media to stay updated on our latest promotions.
Do you have a loyalty program for customers?
Yes, we have a loyalty program for customers that rewards you for every order you place through our platform. You can earn points that can be redeemed for discounts and free items.
Can I order from multiple restaurants in one order?
Currently, we do not support ordering from multiple restaurants in one order. However, you can place multiple orders from different restaurants through our platform.
What is your policy on refunds?
Our refund policy varies depending on the restaurant and the reason for the refund. If you're not satisfied with your order, please contact our customer service team, and we will do our best to resolve the issue
Merchant (Chefs/Restaurants) Questions
What type of food can i make
You can make any dishes of your choice from every ethnicity, it is important to state the ingredients in the dishes
How long does it take for me to get verified
We will ensure to verify your account in less than 24 hours. We need to protect you and also protect the customers using our application.
How long does it take to get my payment
Every chef will be paid weekly, you will receive a notification when payments are made and you will see the accumulation of your money weekly on the app
How much do i get paid for my service (% paid)
Chefs will get paid the total cost they have charged for their dishes
How many hours can i work on Zannys food
Chefs can work as many hours as they like. You can tailor your opening and closing time to what is convenient for you
Drivers Questions
How long does it take for me to get verified :
We will ensure to verify your account in less than 24 hours. We need to protect you and also protect the customers using our application.
How long does it take to get my payment:
Every driver will be paid weekly,you will receive a notification when payments are made and you will see the accumulation of your money weekly on the app
How much do i get paid for my service (% paid)
You will be paid based on the amount of food delivered and percentage of payment made by the customer
How many hours can I work on Zannys food
Everyone can work as many hours as they would like
How do I sign up to become a driver on your food delivery platform?
To sign up to become a driver on our food delivery platform, simply create an account on our website or app and complete the driver application process. This typically involves providing your personal information, vehicle information, driver's licence, and insurance details.
What are the requirements to become a driver on your platform?
The requirements to become a driver on our platform may vary, but typically include having a valid driver's licence, insurance, and a reliable vehicle. You may also need to pass a background check and meet certain age and driving experience requirements.
How do I receive orders as a driver?
As a driver, you will receive orders through our app or website. You will be notified when there is a new order available, and you can choose to accept or decline the order.
What is the delivery fee structure for drivers?
The delivery fee structure for drivers may vary, but typically includes a base fee per order plus a variable fee based on distance and other factors. You can view the delivery fee structure in our driver app or website.
What is the estimated earning potential for drivers on your platform?
TThe estimated earning potential for drivers on our platform may vary depending on factors such as location, demand, and the number of orders you complete. We typically offer competitive rates and incentives to our drivers.
What type of vehicle do I need to have to be a driver your platform?
The type of vehicle you need to have to be a driver on our platform may vary, but typically needs to be a reliable and insured vehicle, such as a car or scooter. Electric bikes or bicycles may also be allowed in certain locations.
How do I get paid as a driver?
You will typically get paid through our platform's payment system, which allows you to receive your earnings via direct deposit or other payment methods.
How do I track my earnings on your platform?
You can track your earnings on our platform through our driver app or website, which will show you a breakdown of your earnings per order and per day.
How do I handle customer issues and complaints as driver
As a driver, you may encounter customer issues and complaints related to delivery times, order accuracy, or other issues. You should communicate with the customer and our customer service team to resolve any issues and ensure customer satisfaction.<br />
What are the safety protocols for drivers on your platform?
